We Investigated Contact Center Fraud (HERE Is What We Found)
Show notes
Todd Schiller is a co-founder and CEO of PixieBrix, (https://www.pixiebrix.com/) the AI platform for contact centers. It protects their revenue and data across the web applications their agents use to deliver support. We also cover Why So Many Companies ROLLED BACK AI and started over. He is great to learn from. Follow him here: https://www.linkedin.com/in/tschiller/
Learn how data leakage happens through customer support and how your household computer detection works. Secure your digital footprint.
CHAPTERS
0:00 Meet Todd Schiller, Founder of Pixybrix
1:25 Sim Mods to a PhD: Todd's Path Into Cybersecurity
4:11 Defining Insider Risk Inside the Contact Center
8:52 Gig Workers, Fast Growth and the Security Trade-Off
11:31 Legacy Systems and the Business Logic Abuse Problem
14:50 Real Fraud Cases: Porch Pirates and Address Fraud
17:50 AI Agents, Deepfakes and Chatbots That Bind Your Business Legally
23:26 Inside Pixybrix: Control Plane, Browser Extension, Policy Engine
26:19 The Espresso Pod Fraud Ring
32:20 Shadow AI, the Lethal Trifecta and Locking Down AI Agents
This breakdown explains the mechanisms behind data leakage risks originating from standard customer support interactions. If you have ever wondered how an organization tracks specific devices or why your browsing habits might be flagged, this analysis clarifies the technical connections between your home hardware and corporate databases.
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